Being clear about exactly what our asko labor warranty covers, and what it does not, matters more to us than sounding impressive – it is an independent third-party service guarantee, not a manufacturer warranty, and it is worth understanding precisely what that distinction means for you as an owner.
What the 30-day window actually covers
If the specific problem a technician diagnosed and repaired returns within 30 days of the visit, we return and address it again as part of the original repair, without charging additional labor for that follow-up visit. This is our guarantee on our own workmanship – the diagnosis was accurate and the repair was performed correctly – rather than a broader promise about the appliance’s overall condition going forward.
Why we call it a labor warranty, not a full warranty
We are an independent repair service, not Asko, Gorenje, or Hisense, and we do not offer or imply any manufacturer warranty coverage, any “warranty repair,” or any factory designation, since none of those terms accurately describe an independent third-party relationship. Our labor warranty is specifically about the work we performed – if we replaced a part and that same part or that same repair fails again within the window, we make it right.
Parts coverage
Genuine OEM parts we install carry their own manufacturer coverage separately from our labor guarantee, and the specifics of that parts coverage depend on the part itself and its own manufacturer terms – our labor warranty is about our workmanship, not a substitute for or extension of a parts manufacturer’s own coverage.
What falls outside the 30-day labor warranty
A new, unrelated problem developing after the visit – even on the same appliance – is not covered under the original repair’s labor warranty, since it is a different issue from the one that was diagnosed and fixed. Similarly, damage caused by something outside the original repair, such as a new installation issue, a separate mechanical failure, or misuse after the visit, sits outside the scope of the original 30-day coverage.
How our asko labor warranty compares with a general handyman guarantee
A general handyman or unspecialised repair service may offer no formal guarantee at all, or a vague verbal promise with no defined window. Our asko labor warranty is written specifically as 30 days from the visit, covering the exact problem addressed, which gives you a clear, checkable standard to hold any repair to rather than an informal assurance that is hard to act on if something does go wrong.
How our asko labor warranty applies if a different technician handles the follow-up
If the technician who performed the original repair is unavailable for the follow-up visit, our asko labor warranty still applies and a different technician from our team can address the returning problem under the same 30-day coverage, using the original visit’s notes to pick up where the first technician left off. The coverage is tied to the company and the original repair record, not to a single individual’s schedule, which means a scheduling conflict never puts your labor warranty coverage at risk.
How to reference the original visit when requesting a follow-up
Having the original invoice or service record on hand when contacting us about a returning problem – even just the date of the visit and the appliance involved – lets us pull up exactly what was diagnosed and repaired without needing to re-explain the whole situation from scratch, which speeds up getting the follow-up scheduled under the labor warranty.
What to do if the same problem returns
If the exact issue a technician addressed comes back within the 30-day window, contact us and reference the original visit so we can schedule the follow-up correction promptly at no additional labor cost. Our experienced, independent technicians stand behind their own diagnosis and repair work this way on every Asko job. If you would rather hand it over, this is what the visit covers — more in the guide library, bookings at /schedule/. Asko’s own product information is at us.asko.com.
