What Child Lock Will Not Clear means on your Asko cooktop (asko cooktop child lock stuck)
This is a symptom page rather than the meaning of a display code — a lock that will not release generates no code on either the F-series or the E/Er-series generator. The child lock feature is designed to make the hob unresponsive to touch until a specific sequence releases it, so a lock that will not clear is most often a matter of using the wrong sequence, or of moisture or residue on the panel interfering with the touch input needed to release it — the same conditions documented for the Er03 code on the E/Er-series family. It is rarely a sign that anything inside the hob has failed.
Symptoms
The list below helps you separate this problem on your Asko cooktop from other problems that can look almost identical. Your cooktop might show just one of these signs or several at once, creeping in over several cycles or appearing suddenly after a power cut, a heavy load, a spill, or recent installation work.
- A lock symbol remains lit on the display and controls do not respond to normal touch input.
- The lock does not clear even after the hob has been powered off and back on.
- The unlock sequence appears to have no effect when attempted.
- The lock may have engaged unexpectedly without anyone intentionally activating it.
Common causes
Because different problems can present the same way on your Asko cooktop, the list is arranged from most likely to least. Working down it in order keeps a simple cooktop check distinct from a problem that genuinely needs a technician and the correct Asko part.
- An incorrect or incomplete unlock sequence — the specific touch-and-hold pattern in the owner’s manual not being followed exactly.
- Moisture or residue on the panel — interfering with the touch input needed to register the unlock sequence, similar to the Er03 condition.
- The lock accidentally engaged by prolonged contact — a resting hand, cloth, or object holding a control point long enough to trigger the lock function.
- A control panel failure preventing the unlock touch from registering — less common, but possible if a clean, dry panel still will not release.
Troubleshooting steps you can try
Handle these checks on your Asko cooktop in order, starting with the easiest, before you decide you need help. Break off at once if a step on the cooktop exposes you to live wiring, gas, a hot oven, standing water, or a sealed system, and leave it to a professional.
- Confirm the exact unlock sequence for the specific hob model in the owner’s manual, since it varies between designs.
- Wipe the panel dry and clean before attempting the unlock sequence again.
- Hold the unlock touch point for the full duration specified in the manual rather than a quick tap.
- Power-cycle the hob at the breaker and retry the unlock sequence once power is restored.
- Book a technician if the correct sequence on a clean, dry panel still does not release the lock.
Parts a technician may replace
The parts list for this problem on your Asko cooktop typically includes the touch control panel and child-lock feature, any of which a technician might inspect, test, or replace. Genuine OEM or trusted-supplier parts are fitted to your cooktop, identified from its model, serial, and Art. No., so the cooktop keeps working reliably.
When to call a technician
A technician verifies the unlock sequence against the specific model’s documentation and tests the relevant touch zones if a correctly executed sequence fails to release the lock. This Low-severity problem poses no immediate risk to your Asko cooktop, but Child Lock Will Not Clear recurring on the cooktop after the checks above calls for a technician to confirm the cause before replacing anything. Your Asko cooktop is handled independently — we have no affiliation with Asko, Gorenje, or Hisense — by experienced technicians using genuine OEM or trusted-supplier parts, with 30 days of labor warranty on the cooktop. Note down your Asko cooktop’s model, serial, and Art. No. before you call; with those, the part for your cooktop is matched ahead of time and Child Lock Will Not Clear is dealt with in as few visits as we can manage.
Related help and Asko resources
To settle a stubborn Child Lock Will Not Clear on your Asko cooktop, book Asko cooktop repair, explore our further cooktop error-code guides, consult our step-by-step repair guides, schedule service at your convenience, or find coverage on our locations page. Manufacturer specifications and manuals for your Asko cooktop can be found at global.asko.com.
